The owner of the online shop thegamedog.com (hereinafter referred to as the Online Shop) is GameDog OÜ (registration code 14962369), located in Harju County, Tallinn, Lasnamäe district, Raadiku tn 8b/2, 13812.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.

The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euro.

The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:

⦁ American Express – all over the world
⦁ Apple Pay – the world
⦁ Citadele – Estonia, Lithuania, Latvia
⦁ Coop Bank – Estonia
⦁ Google Pay – the whole world
⦁ LHV – Estonia
⦁ Luminor – Estonia, Lithuania, Latvia
⦁ Mastercard – the whole world
⦁ N26 – Estonia, Poland, Germany, Finland
⦁ Revolut – the whole world
⦁ SEB – Estonia, Lithuania, Latvia
⦁ Swedbank – Estonia, Lithuania, Latvia
⦁ Visas – all over the world
⦁ Pay later (Montonio Split)

NB: When paying by bank transfer, be sure to click on the “Back to merchant” button on the bank page.

Payments are mediated by Montonio. Payments are made outside the Online Shop in a secure environment – in the case of payments by bank transfer in the secure environment of the respective bank and in the case of payments by credit card in the secure environment of Montonio. The Seller does not have access to the customer’s bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the account of the Online Shop.

The owner of the website is the controller of the personal data and transfers the personal data necessary for the execution of payments to the processor Montonio.

If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Delivery

Goods are shipped to Estonia, Lithuania, Latvia.

The buyer has the following options to collect the goods: Omniva, DPD.

The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.

Shipments within Estonia usually arrive at the destination specified by the buyer within 1 working day from the entry into force of the sales contract. Outside Estonia, delivery takes 3-5 calendar days.

In exceptional cases, you have the right to have the goods delivered within up to 45 calendar days.

Right of withdrawal

The withdrawal right is described here.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery, and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Thereafter, for a period of 1 year from the delivery of the goods to the purchaser, the defect shall be presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to support@thegamedog.com.

The online shop is not liable for defects that occur after the goods have been delivered to the buyer.

If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.

The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods.

The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.

The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.

More information can be found here.

Dispute resolution

If the buyer has any complaints about the Online Shop, they should be sent by e-mail to support@thegamedog.com.

If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the Online Shop.

The examination of the buyer’s complaint by the Commission is free of charge.

The buyer can turn to the European Union’s consumer dispute resolution platform.